Frequently Asked Questions:

Questions About Ex-Boyfriend

Wholesale And Affiliate Questions

Questions About our T-Shirts and Bags (fit, sizing, how they're made)

Questions About Gift Cards

Rush Delivery

Returns and Order Cancellations

Payment Policy, Order Status, Sales Tax

USA Shipping

Canada Shipping

Shipping Outside the US and Canada



Questions About Ex-Boyfriend

Who is Ex-Boyfriend?
That would be me, artist/owner Matt Snow. Why "Ex-Boyfriend"? Well, I like the idea of graphic clothing as conversation pieces — tees you could wear to a bar that would encourage the cute guy or girl next to you to actually say hello and ask you about your shirt/bag/hoodie/wallet/belt/whatever. I wanted a brand name that reflected my design aesthetic. I like to think I'm putting out products that will help you get your next (ex)boyfriend or become one. Although my line has expanded tremendously and I take on all kinds of subjects in my illustrations these days, I still like to think I'm not just clothing people — I'm producing unique, wearable pop art that invites conversation.

Since I'm better at drawing pictures than printing tees, I work with a professional indie print shop and various other awesome vendors to produce the items available on this website. I can't say enough about how happy I am to have found extremely talented, independent makers to work with. They bring my designs to life in ways my printing skills could never achieve, and I know you'll be as delighted as I have been with their work.

Where does Ex-Boyfriend get his inspiration?
All over! Contemporary street art, classic modern movements like nouveau, deco, pop, and retro-futurism. The TV. Films I like. Comics (the books AND the hilarious folks grinding it out on the road doing stand-up.)

What else does Ex-Boyfriend like to do besides draw pictures?
Cook, read comics, listen to music, bake cookies, rescue animals, make out — you know, the usual.

What TV, books, music and movies does Ex-Boyfriend love the most?
TV: Oh boy, I watch too much TV. It's Always Sunny In Philadelphia trumps them all, but I really like The Daily Show, The Colbert Report, Weeds, Good Eats, Dexter, Aqua Teen Hunger Force, Harvey Birdman. (Also, although they are canceled now, I did enjoy Freaks and Geeks, Buffy the Vampire Slayer, Veronica Mars, Wonderfalls, Pushing Daisies, Space Ghost Coast 2 Coast.) I know I'm forgetting stuff...

Books: I love comic books; I'll read pretty much any title/character if the writing is good. Folks like Brian Michael Bendis, Gail Simone, Matt Fraction, Grant Morrison, Warren Ellis, Brian K. Vaughn, James Robinson, Geoff Johns, Kevin Smith, etc. Stan Lee is, of course, The Man. Jack Kirby is the master. I also enjoyed The Perks of Being a Wallflower, The Auto-Biography of Malcom X, How Soon is Never?, To Major Tom, most anything by Nick Hornby, and Blankets (a fantastic graphic novel by Craig Thompson).

Music: I own over 2,000 albums (primarily on CD) and have a jam packed iPod, so I listen to a lot of music. Some of my favorites include The Smiths, Blur, Idlewild, The Sundays, The Ramones, The Radio Dept, The Beatles, The Beach Boys, The Cure, The Jesus and Mary Chain, New Order, Afghan Wigs, The Replacements, Elliott Smith, Belle and Sebastian, Teenage Fanclub, The Lemonheads, and whatever my lady-friends include on mixes for me.

Where do I send product ideas, naked pictures of myself, and fan mail?
If you want to contact Ex-Boyfriend directly you can do that here.

Questions About How You Can Sell Ex-Boyfriend Products

Can I carry Ex-Boyfriend products in my store?
Yes! Contact us for wholesale inquiries.

Can I join your affiliate program?
Sure, visit this site for details.

Can I just copy the images off of your website and make my own knock-off Ex-Boyfriend tees in a factory in China?
F@#K NO. That shit pisses me off. Copying images off of this site and using them to make knock-offs for fun OR profit is stealing. If you really want to wear an Ex-Boyfriend tee, please just buy one here. Your knock-off isn't going to turn out as nicely as the prints we're able to produce and stealing my drawings isn't cool. Also, please consider that a portion of the money made on this website supports animal rescues, so that makes the stealing extra uncool.

If you really want to sell Ex-Boyfriend tees, please consider joining our affiliate program or becoming a wholesale customer.

Questions About Ex-Boyfriend Products

How are Ex-Boyfriend products made?
Ex-Boyfriend products are printed using a variety of professional printing techniques guaranteed to deliver stylish, high quality t-shirts and accessories for you. Some of the technology we use includes screen printing and direct to garment printing. We use the latest techniques and technology to produce professional results and we're confident you'll be as pleased as we are with our prints.

What kind of shirts does Ex-Boyfriend print on and how do they fit?
Mens Tees - Printed on Tultex with a regular fit, not too tight, not too loose. Order a size down for a tighter fit, order a size up for a baggy fit.

Ladies Tees - Manufactured by Tultex, these tees are a little more slim fitting and run small. If you do not normally wear a juniors' fit tee we recommend ordering at least one size up from your regular size.

Kids Tees - These anvil youth tees have a looser fit for your little guy's comfort.

Hoodies - Manufactured by Tultex, our hoodies have a unisex fit. They do run a little on the small side so if you want plenty of room for layering you might want to go one size up.

We have a sizing chart on every product page of this site and models wearing our tees to help you get an idea of the fit. Please don't email me your height and weight and pictures of yourself and ask me to recommend a t-shirt size for you. I'm terrible at that.

I love this shirt I saw on your site but I absolutely have to have it printed on my favorite brand on blank tee, can you please help me?
We'll try. Drop us a line and let us know what you're looking for. If our supplier has your preferred brand available we can probably do a custom print for you. Keep in mind that while we can usually accomodate requests for custom blank items, delivery may be a little slower than the items we usually keep in stock. This is due to the fact that we'd be custom ordering a shirt from our supplier for you and then printing it once it arrives. If you are planning to order a specialty shirt for a gift or occasion be sure to give us plenty of lead time. What's up with your awesome, professional-looking product photos? Aren't you supposedly "indie"? How can I be sure the print quality of your shirts and messenger bags is up to my standards?
Well, the thing is, my abilities behind the camera are pretty woeful. I know nothing about lighting, angles, or staging. I'm an illustrator, not a photographer. s(Anyone want to offer me free photography lessons?) What I do know is that my designs are awesome, and as such, deserve to be viewed in the most visually appealing way possible. My photography skills just can't do the shirts justice. That being said, I'm pretty decent with the PhotoShop and use it to present my designs very accurately. Plus, I stand behind the quality of the shirts I use and the prints we produce 100%. Otherwise I wouldn't offer you my sweet return policy! I just don't have the time between creating designs and processing orders to take photos of myself in the bathroom mirror all day, especially since each item is printed to order.

Questions About Gift Cards

Do I have to pay sales tax on my gift card?
No. Sales tax is charged based on where products are shipped. If the gift card is being used to purchase products that are shipping to California or Maryland then sales tax would apply at that time.

Can I use a coupon code to purchase a gift card?
No. Coupon codes do not apply to the purchase of gift cards. Your gift card recipient can use a coupon code when he or she redeems the gift card.

Are gift cards returnable?
No, we do not issue refunds for gift cards.

How do I purchase multiple gift cards?
Visit our gift card page and add the first card to your cart, then return to the gift card page to add your second card to your cart. Repeat this process until you've added all the cards to your cart that you wish to purchase.

I ordered a gift card but never actually received the gift card?
Our orders are batch processed so it can take a few hours for a gift card email to be delivered. If you do not receive your gift card email within 12 hours please contact us and we'll figure out what's going on.

I ordered a gift card for a friend, how do I know they received it?
You will receive a confirmation email when the gift card is delivered. If you do not see that email within 12 hours please contact us. Be sure to check your spam folder to make sure the confirmation did not wind up in there.

How can I check my gift card balance?
You can do that right here.

Rush Delivery

Can I get my order shipped overnight?
Maybe. We're able to offer you a huge selection of tees by printing everything to order. The downside to that is that it typically takes 2-5 business days to ship an order. If you need us to rush an order please drop us a line and we'll let you know if it will be possible. Mostly it will depend on what the inventory is like in our warehouse. If we can accommodate you, we absolutely will. Please try to plan ahead and at least give us a few days to get your order to you. We'll do what we can to help you out. If you need instant gratification, you also might want to consider our gift cards. They're perfect for that last minute birthay you forgot about since your gift recipient can pick exactly what they want.

Questions About Returns and Cancellations

What if I am unhappy with my order? Do you accept returns?
Yes, please visit our returns page to arrange for a return. We will accept a return for any reason within 30 days of delivery. We do have a few rules though:
- Returns must be made within 30 days of delivery. Any returns we get after 60 days can only be refunded for store credit.
- We cannot refund shipping fees.
- Returned merchandise must be in new, unwashed condition in order to receive a refund. We cannot accept returns of items with obvious signs of use. This includes items that smell like perfume or cigarette smoke. If your item is returned in "used" condition and you want it returned to you, you will need to pay for the return shipping.

If you received a defective or incorrect item (i.e. wrong size or color, or there is a problem with your print, etc), we will send you a replacement free of charge. Just contact us.

We cannot accept returns on custom items but we will correct any mistakes made on our part with custom orders.

Can I cancel my order?
If your order has not yet shipped, we can cancel the order for you. If your order has already shipped and you no longer want your item(s) please just return them once they arrive and we'll issue a refund (less the shipping charges). To find out of your order has shipped, please contact us.

Questions About Ordering, Payment and Order Status

How can I check my order status?
USA - you will receive a delivery confirmation tracking number when your order is shipped. It's possible that this email may get into your junk/spam folder so be sure to check there. If you do not receive an email with delivery confirmation tracking number for a US order within 7 business days please contact us. You can also check the status of your order here.

CANADA - if you've chosen priority shipping you will receive a delivery confirmation tracking number when your order is shipped. It's possible that this email may get into your junk/spam folder so be sure to check there. If you do not receive an email with delivery confirmation tracking number for your order within 7 business days please contact us. You can also check the status of your order here.

If you've chosen Budget/First Class your shipment may take up 8 weeks to arrive. You can check the shipment status using the tracking number associated with your order once the order has shipped. Canada Post can be extremely slow and we have seen instances of packages being delivered 2 months after we've shipped. If you've chosen this method of shipment please keep this in mind. We unfortunately can't do anything to speed this up. All we can provide is the ship date and tracking number. To verify that your order has shipped and obtain your customs form number please visit our order status page.

INTERNATIONAL - if you've chosen Priority shipping you will receive a delivery confirmation tracking number when your order is shipped. It's possible that this email may get into your junk/spam folder so be sure to check there. If you do not receive an email with delivery confirmation tracking number for your order within 7 business days please contact us. You can also check the status of your order here.

If you've chosen Budget/First Class shipping your order may take up to 8 weeks to arrive. Most international destinations now offer shipment tracking using your customs form number. You can enter this number into usps.com to see package status. Your customs form number will be available as soon as your order has shipped. To verify that your order has shipped and obtain your tracking/customs form number please visit our order status page.

IMPORTANT TO NOTE: it can take us an average of 2-5 business days to get an order in the mail. We try to get your order to you as quickly as possible, but sometimes high order volume can slow things down a little. Please keep in mind that your shirt will be printed to order just for you and we're a small, indie, t-shirt shop so as much as we'd like to ship your item the minute you order it, we just can't do that.

What payments do you accept?
For customers in the United States, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom: We accept Paypal, Visa, Mastercard, Discover and American Express.

For all other customers, we can only accept Paypal payments at this time. You do not need to have a Paypal account to make a payment with Paypal.

Do I have to pay sales tax?
Only if your order is being mailed to a California or Maryland address.

Questions About Shipping with the USA

How are your items shipped?
US orders for apparel are shipped via USPS. For orders under 13 ounces (i.e. just one tee) we use first class mail, heavier orders are mailed via priority mail. Priority mail should take 2-3 business days. First class mail does not guarantee delivery time, however the estimated delivery time from USPS is also 2-3 days, so basically you'll probably get your order in about the same time with either shipping method. We ship lighter orders using first class mail so we can offer you cheaper shipping. If you need an order rushed, just drop us a line or call us at 801-923-8337 and we'll do what we can to help. All belt, wallet, art print, magnet and/or bottle opener orders are shipped via first class mail. Belts, wallets, art prints, bottle openers and magnets shipped from a separate warehouses and will be delivered separately from other items featured on this site.

How much does shipping cost?
Shipping cost is calculated based on the quantity of items you order. You will see the shipping and handling charges in the cart at checkout. In general, shipping and handling charges for apparel are as follows:

Shipping Method     First item cost    Additional item
Domestic Shipping (USA) 3.99 2.00

Do you ship to APO addresses?
Yes we do. US shipping fees apply.

Questions About Shipping to Canada

How are your items shipped to Canada?
We offer 2 options for shipping to Canada:

Priority Canada - Comes with package tracking and delivery typically takes 7-17 business days. This includes the time it takes us to print your order, pack it up and for Canada Post to actually bring it to your door. If you need an item for a birthday or Christmas this is the most reliable way to get it delivered on time.

Canada First Class - This shipping method does not guarantee delivery speed and can take considerably longer than Priority mail. We have had very mixed results with shipping to Canada. Some orders have arrived within a week, some orders have taken well over a month. Once your order has shipped you will have access to your customs form number, which will enable you to track the status of your shipment at USPS.com. We recommend using Priority shipping if your order is time sensitive.

How much does shipping to Canada cost?
Shipping cost is calculated based on the quantity of items you order. You will see the shipping and handling charges in the cart at checkout. In general, shipping and handling charges for apparel are as follows:

Shipping Method     First item cost    Additional item
Canada Priority 28.00 1.50
Canada First Class 8.00 1.50

What else should I keep in mind about shipping to Canada?
If you request shipping to Canada you may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance are the responsibility of the recipient. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from Ex-Boyfriend, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Customs forms for all international packages list the value of your order's contents.

Questions About Shipping Internationally (outside of the US and Canada)

How are your items shipped internationally?
We offer 2 options for international shipping:

Priority International - Comes with package tracking, delivery takes 7-17 business days. (This includes the time it takes for us to print and ship your order.) If you need an item for a birthday or Christmas this is the most reliable way to get it delivered on time.

International First Class - Most countries now offer shipment tracking using your customs form number. This number will be emailed to you once your order has shipped and can be entered at usps.com to obtain shipment status. Please keep in mind that First Class can take considerably longer than Priority mail. We have had very mixed results with international shipping. Some orders have arrived within a week, some orders have taken well over a month. This shipping method can take up to 8 weeks. If your order is time sensitive, we recommend using priority shipping.

Please note that we ONLY provide this option for orders going to: Australia, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland and United Kingdom. Orders going to any other country MUST be shipped by Priority International.

How much does international shipping cost?
Shipping cost is calculated based on the quantity of items you order. You will see the shipping and handling charges in the cart at checkout. In general, shipping and handling charges for apparel are as follows:

Shipping Method     First item cost    Additional item
Priority International 40.00 1.50
International First Class 12.00 2.00

What else should I keep in mind about international?
If you request international shipping you may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance are the responsibility of the recipient. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from Ex-Boyfriend, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Customs forms for all international packages list the value of your order's contents.